Last updated: 7th Ocotover 2026

These Website Terms & Conditions (“Terms”) govern your use of shanticoaching.co.uk (the “Website”), operated by Shanti Coaching (“Shanti Coaching”, “we”, “us”, or “our”).

Please read these Terms carefully before using the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use the Website.

These Terms apply to your use of the Website and to bookings and purchases made through it. Additional terms may apply to particular coaching programmes or services.

1. About Shanti Coaching

Shanti Coaching provides coaching, personal development, professional development and related services.

The information and resources available through the Website are provided for general educational and informational purposes.

Coaching is not intended to replace medical, psychological, psychiatric, legal, financial or other regulated professional advice or treatment.

If you require specialist advice or treatment, you should consult an appropriately qualified professional.

2. Eligibility

Shanti Coaching's coaching services are intended for individuals aged 18 years or over.

By booking or purchasing a coaching service, you confirm that you are at least 18 years old.

We do not knowingly provide coaching services to individuals under the age of 18.

3. Using This Website

You may use the Website for lawful purposes and in accordance with these Terms.

You agree not to:

• use the Website for any unlawful or fraudulent purpose;
• attempt to gain unauthorised access to the Website or its systems;
• interfere with the security or operation of the Website;
• introduce viruses, malware or other harmful material;
• copy or reproduce Website content for commercial purposes without permission;
• use automated systems to extract or reproduce substantial amounts of Website content without our written permission; or
• use the Website in a way that could damage, disable, overburden or impair its operation.

We reserve the right to restrict or suspend access to the Website where we reasonably believe these Terms have been breached.

4. Website Content

We make reasonable efforts to ensure that information published on the Website is accurate and current.

However, we do not guarantee that the Website or its content will always be complete, accurate, current or free from errors.

Website content is provided for general information and should not be relied upon as professional advice specific to your circumstances.

We reserve the right to amend, update or remove Website content at any time without prior notice.

5. Coaching Services

Information about coaching programmes and services displayed on the Website does not constitute a guarantee that a particular service will be suitable for every individual.

The purpose, structure and scope of coaching will depend upon the particular service purchased and any agreement entered into between Shanti Coaching and the client.

Participation in coaching does not guarantee any particular personal, professional, financial or other outcome.

You remain responsible for your own decisions, actions and results.

6. Online Bookings

Shanti Coaching may provide an online booking system through the Website that allows you to select an available coaching service, date and time.

When making a booking, you agree to provide accurate and complete information.

A booking is only confirmed once you have completed the booking process and, where payment is required, payment has been successfully received.

You are responsible for ensuring that the contact details and booking information you provide are correct.

Shanti Coaching reserves the right to decline or cancel a booking where there is a legitimate reason to do so, including where:

• the requested service is unavailable;
• information provided is materially inaccurate;
• there has been an obvious pricing or technical error; or
• we reasonably consider that the service is unsuitable or cannot appropriately be provided.

If Shanti Coaching cancels a confirmed booking for reasons within our control, any payment made for the cancelled service will be refunded in accordance with applicable law and the relevant service terms.

7. Online Payments

Payments for coaching services may be made online through the payment method made available through the Website.

All prices will be displayed before you complete your purchase.

Unless otherwise stated, prices are in pounds sterling (£).

You agree to provide valid and accurate payment information and confirm that you are authorised to use the payment method provided.

Your payment details may be processed by a third-party payment provider. Shanti Coaching does not generally have access to your full payment-card details.

Where payment is made in instalments, you remain responsible for payments in accordance with the agreed payment schedule unless otherwise agreed in writing.

We reserve the right to change our prices for future bookings. Price changes will not affect services that you have already purchased.

8. Cancellation and Refund Policy

8.1 Shanti Coaching's 14-Day Cancellation and Refund Policy

Subject to the terms below and your statutory consumer rights, Shanti Coaching offers a 14-day cancellation and refund period for eligible coaching services purchased through the Website.

If you decide that the coaching service is not right for you, you may request cancellation and a refund within 14 days of the date of purchase.

To request a cancellation and refund, please contact Shanti Coaching using the contact details provided on the Website and clearly state that you wish to cancel your coaching service and request a refund.

Unless otherwise stated for a particular service, eligible refunds will relate to the amount actually paid for the service being cancelled.

Where part of a coaching programme has already been provided, Shanti Coaching may apply reasonable and proportionate deductions where permitted by law and where the relevant terms of the service allow this.

Any deduction will be communicated to you clearly.

8.2 Statutory Cancellation Rights

The 14-day cancellation and refund policy is intended to operate alongside your statutory consumer rights and does not remove or restrict any rights you may have under applicable law.

For online service contracts, UK consumer law may provide a statutory cancellation period of 14 days beginning when the contract is entered into.

Where you ask Shanti Coaching to begin providing the coaching service during that statutory cancellation period, additional rules may apply. Where a service begins during the cancellation period following an express request from you, you may be required to pay a proportionate amount for the service supplied before cancellation.

Where applicable, Shanti Coaching will provide the information and cancellation arrangements required by law.

Nothing in these Terms affects your statutory consumer rights.

8.3 How to Cancel

You may request cancellation by contacting:

Shanti Coaching
[Email address]
[Telephone number, if applicable]

Your cancellation request should include your name, booking details and the service you purchased.

You do not have to use particular wording to exercise a statutory cancellation right, provided that your communication clearly communicates your decision to cancel.

8.4 Refund Processing

Where you are entitled to a refund, Shanti Coaching will process the refund without undue delay and in accordance with applicable law.

Where required by law, refunds will generally be made using the same payment method used for the original transaction unless you expressly agree otherwise.

9. Rescheduling Coaching Sessions

If you cannot attend a booked coaching session, you should contact Shanti Coaching as soon as possible.

Where reasonably possible, Shanti Coaching may allow a session to be rescheduled.

Any specific rescheduling requirements, including notice periods or limits on the number of rescheduled sessions, will be communicated at the time of booking or in the applicable service terms.

Failure to attend a session without providing reasonable notice may result in the session being treated as delivered, subject to your statutory rights and any specific terms applicable to your booking.

10. Consumer Rights

If you are purchasing services as a consumer, you may have rights under UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing in these Terms is intended to exclude, restrict or override any statutory rights or remedies that cannot legally be excluded.

Services must be provided in accordance with applicable statutory requirements.

11. Digital Content and Online Materials

Where Shanti Coaching provides digital materials, online courses, videos, workbooks, documents or other digital content, access may be subject to additional terms.

Unless expressly permitted, digital materials are provided for your personal use only.

You must not reproduce, redistribute, sell, share, upload or commercially exploit such materials without our prior written permission.

Where digital content is supplied immediately following an online purchase, statutory cancellation rules concerning digital content may apply. Where required, Shanti Coaching will obtain the appropriate consent and acknowledgement before supplying such content during a statutory cancellation period.

12. Intellectual Property

All intellectual property rights in the Website and its content belong to Shanti Coaching or its licensors unless otherwise stated.

This includes, but is not limited to:

• written content;
• coaching materials;
• workbooks;
• frameworks and methodologies;
• graphics and images;
• logos and branding;
• videos and recordings;
• downloadable resources; and
• Website design and presentation.

You are granted a limited, non-exclusive, non-transferable right to access and use materials provided to you for your personal use.

No ownership rights are transferred to you.

13. User-Submitted Content

If you submit comments, feedback, testimonials, reviews or other content to Shanti Coaching, you confirm that you have the right to provide that content.

You must not submit material that is unlawful, defamatory, misleading, abusive, discriminatory, threatening or infringes another person's intellectual-property or privacy rights.

Where you provide a testimonial or review for publication, Shanti Coaching will use it in accordance with any permission or consent provided and applicable data-protection law.

14. Testimonials and Results

Testimonials and examples appearing on the Website reflect individual experiences.

They are not intended to represent typical or guaranteed results.

Your experience with coaching may differ depending on your circumstances, objectives, level of participation and other factors.

Shanti Coaching does not guarantee specific personal, professional, financial or other outcomes.

15. Third-Party Links and Services

The Website may contain links to third-party websites or services, including booking, payment, video-conferencing or other technology platforms.

These links and services are provided for convenience.

Shanti Coaching is not responsible for the availability, accuracy, security, content or privacy practices of third-party websites or platforms.

Where you use a third-party service to make a booking, payment or participate in coaching, that third party may have its own terms and privacy policy.

16. Website Availability

We aim to keep the Website available and functioning properly, but we do not guarantee uninterrupted access.

The Website may occasionally be unavailable due to maintenance, technical problems, updates, hosting issues or circumstances outside our reasonable control.

We may suspend or withdraw the Website, or any part of it, where reasonably necessary.

17. Viruses and Security

We take reasonable steps to maintain the security of the Website.

However, we cannot guarantee that the Website will always be free from viruses, malware or other potentially harmful material.

You are responsible for maintaining appropriate security measures on your own device.

You must not attempt to introduce malicious code or otherwise compromise the security of the Website.

18. Limitation of Liability

To the fullest extent permitted by law, Shanti Coaching will not be responsible for losses arising from your use of, or reliance upon, information contained on the Website where such loss could reasonably have been avoided by taking appropriate care.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of legal rights that cannot lawfully be excluded or limited; or
• any other liability that cannot legally be excluded or limited.

Where you purchase services as a consumer, nothing in these Terms affects your statutory rights.

19. Confidentiality

Information provided through general Website forms or enquiries should not be assumed to be confidential unless Shanti Coaching has expressly agreed otherwise.

Confidentiality arrangements relating to coaching services may be governed by a separate client agreement.

Please avoid submitting sensitive or confidential information through general Website forms unless specifically requested.

20. Privacy

Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

You should review the Privacy Policy before providing personal information through the Website.

Information provided when making an online booking or payment may be shared with relevant third-party service providers where necessary to process your booking, payment or coaching session.

21. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this page with an updated “Last updated” date.

Your continued use of the Website following publication of updated Terms constitutes acceptance of the revised Terms, to the extent permitted by law.

22. Governing Law

These Terms are governed by the laws of England and Wales.

Subject to any mandatory consumer rights or protections, the courts of England and Wales shall have jurisdiction over disputes arising from or relating to these Terms or your use of the Website.

If you are a consumer living elsewhere in the United Kingdom or another jurisdiction, you may also have mandatory legal rights that apply in your place of residence.

23. Contact

If you have any questions about these Terms, bookings, cancellations or refunds, please contact us.