Last updated: 7th October 2026

Shanti Coaching (“Shanti Coaching”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit shanticoaching.co.uk (the “Website”), contact us, make an online booking, purchase our services, or otherwise interact with Shanti Coaching.

We aim to handle your personal information responsibly, transparently and in accordance with applicable UK data-protection legislation.

1. Who We Are

Shanti Coaching is responsible for the personal information described in this Privacy Policy.

Business name: Shanti Coaching
Website: shanticoaching.co.uk
Email: shanticoachinginfo@gmail.com

If you have any questions about how we use your personal information, you can contact us using the details above.

2. Information We Collect

Depending on how you interact with Shanti Coaching, we may collect the following types of information.

Information you provide to us

This may include:

• your name;
• email address;
• telephone number;
• billing or correspondence address;
• booking and appointment details;
• information you provide when making an enquiry;
• information relevant to your coaching requirements and objectives;
• communications between you and Shanti Coaching;
• feedback, reviews or testimonials;
• information relating to payments and transactions; and
• any other information you voluntarily provide to us.

Please do not provide sensitive personal information through general Website enquiry forms unless we specifically ask you to do so.

Booking information

When you make an online booking, we may collect information such as:

• your name;
• contact details;
• the service you have selected;
• appointment date and time;
• booking reference;
• cancellation or rescheduling information; and
• information necessary to administer your coaching appointment.

Payment information

When you purchase a service online, your payment may be processed by a third-party payment provider.

Shanti Coaching does not generally have access to your full payment-card details.

The relevant payment provider may collect and process payment information in accordance with its own privacy policy and terms.

We may receive limited payment information, such as the amount paid, payment status, transaction reference and date of payment, so that we can administer your purchase and maintain appropriate financial records.

3. Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically.

This may include:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• approximate location derived from technical information;
• date and time of visits;
• referring website; and
• information about how you interact with the Website.

This information may be collected through cookies and similar technologies.

4. How We Use Your Information

We may use your personal information to:

• respond to enquiries;
• provide coaching services;
• manage and administer bookings;
• process payments;
• send booking confirmations and reminders;
• communicate with you about your coaching sessions;
• manage cancellations, rescheduling and refunds;
• provide customer support;
• maintain business and financial records;
• improve our Website and services;
• understand how visitors use our Website;
• send marketing communications where you have provided appropriate consent or where otherwise permitted by law;
• maintain the security of our Website and systems;
• comply with legal and regulatory obligations; and
• establish, exercise or defend legal claims where necessary.

We will only use your personal information for purposes that are lawful and appropriate.

5. Our Lawful Bases for Processing

Under applicable data-protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may process your information where it is necessary to enter into or perform a contract with you, including providing coaching services, managing bookings and processing payments.

Legal obligation

We may process personal information where necessary to comply with a legal or regulatory obligation, such as accounting, tax or other record-keeping requirements.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include administering our business, improving our services, maintaining Website security and responding to enquiries.

Consent

Where required, we may rely on your consent, for example when sending certain marketing communications or using certain non-essential cookies.

Where we rely on consent, you may withdraw it at any time.

6. Coaching Information

Coaching conversations may involve information about your personal circumstances, experiences, goals, wellbeing or other aspects of your life.

You should only provide information that is relevant to your coaching relationship.

Some information that may arise during coaching could constitute special category data, including information concerning health or mental health. Special category data receives additional protection under UK data-protection law.

Shanti Coaching does not require clients to disclose medical or other sensitive information unless it is genuinely relevant to the service being provided.

Where sensitive information is provided, we will handle it appropriately and only process it where there is a lawful basis and, where required, an additional legal condition for processing special category data.

7. Who We Share Your Information With

We may share personal information with trusted third parties where this is necessary to operate our business and provide our services.

Depending on how the Website and services operate, these may include:

• online booking providers;
• payment-processing providers;
• Website hosting providers;
• email and communications providers;
• video-conferencing providers;
• IT and technical-support providers;
• accounting or bookkeeping providers;
• professional advisers; and
• legal, regulatory or governmental authorities where we are legally required to do so.

We do not sell your personal information to third parties.

Where we use service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.

8. International Data Transfers

Some of the third-party services we use may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place, where required by applicable data-protection law.

The exact safeguards will depend on the service provider and the country involved.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, contractual or reporting requirements.

Different types of information may be retained for different periods.

For example:

• enquiry information may be retained for as long as reasonably necessary to respond to and manage the enquiry;
• booking and client information may be retained for the duration of the client relationship and for a reasonable period afterwards;
• financial and transaction records may be retained for the period required by applicable legal and tax obligations; and
• marketing information may be retained until you withdraw your consent or otherwise ask us to stop using it for marketing purposes, subject to applicable law.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. Cookies

The Website may use cookies and similar technologies.

Cookies are small text files that may be stored on your device when you visit a website.

We may use cookies to:

• make the Website function correctly;
• remember preferences;
• understand how visitors use the Website;
• improve Website performance; and
• support certain Website functionality.

Where non-essential cookies are used, we will seek consent where required by applicable law.

You can also manage cookies through your browser settings.

If Shanti Coaching uses analytics, advertising or other non-essential cookies, further information about those cookies and how to manage them should be provided through the Website's cookie notice or cookie settings.

11. Marketing

We may occasionally contact you about Shanti Coaching services, coaching programmes, resources or other relevant information.

Where applicable law requires consent for electronic marketing, we will only send marketing communications where you have provided the appropriate consent.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to a service you have purchased, such as booking confirmations, appointment information or payment-related communications.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You are responsible for keeping any passwords or account information associated with your use of our services confidential.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain types of processing;
• request transfer of certain personal information to you or another organisation;
• withdraw consent where we rely on consent as our lawful basis; and
• object to direct marketing.

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise a data-protection right, please contact us using the details in Section 1.

14. How to Make a Data Protection Request

You can contact Shanti Coaching by:

Email: shanticoachinginfo@gmail.com

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before providing personal information or making changes to your information.

We will respond to valid requests within the timeframe required by applicable data-protection law.

15. Complaints

We take privacy concerns seriously.

If you have a concern about how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's data-protection regulator.

You can find information about making a complaint through the ICO's website.

16. Third-Party Websites

The Website may contain links to third-party websites, including booking platforms, payment providers and other services.

This Privacy Policy does not apply to those third-party websites.

We recommend that you review the privacy policy of any third-party website before providing personal information.

17. Children's Privacy

Shanti Coaching's coaching services are intended for individuals aged 18 years and over.

We do not knowingly collect personal information from individuals under the age of 18 for the purpose of providing coaching services.

If you believe that a person under 18 has provided personal information to us in connection with our coaching services, please contact us so that we can investigate and take appropriate action.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, Website, technology, legal requirements or data-processing practices.

The latest version will always be published on this page with an updated “Last updated” date.

Where appropriate, we may also notify you of significant changes by email or through the Website.